Raymour & Flanigan Furniture and Mattress Store in West Springfield, MA Closed now

Reviews about Raymour & Flanigan Furniture and Mattress Store

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  February 16, 2020, by Patricia Weiner
  Very clean and great prices but very disorganized. They had hot dogs in three places, chips in 2 different places. Searched all over for an advertised product. When I asked for assistance, though, the staff was great!
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  May 04, 2019, by Kim Diaz
  If your considering buying from them.... PLEASE BEWARE!!!!! I've been a customer of Raymour and Flanagan for over 10 years with many purchases. We recently bought a reclining sofa and chair. While we did like the pieces we picked out we were very unhappy with their comfort after two to three days of sitting in them at home. Spending a couple thousand dollars you would want to be happy with your purchase. I called the manager who explained their "no return" policy. They make it so you pay a 30% restocking fee and then your next purchase at full ticket price making it nearly impossible to do. Not to mention the sales rep never told us this when we were purchasing. They didn't care about my history with them, how much money I had already spent there, my loyalty to them or the fact that I was unhappy with my purchase. Whatever happened to the statements they put on their brochures about wanting complete customer satisfaction. So please if you're considering buying from them just know you won't be getting good customer service. Secure your options elsewhere, they really do believe we don't have other options. Never again!