New England Industrial Uniform Rental in West Springfield, MA Closed now

Reviews about New England Industrial Uniform Rental

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  December 30, 2019, by James Stephenson
  Terrible customer service, no pride in their work. We started using this company for uniform service at my business about 6 months ago. We had nothing but problems the entire time. Our uniforms would come back from being "cleaned" with raw dirt and grease still on them, they lose uniforms, they don't show up, and management ignores me when I call. Then when my office would ask the driver about it he would respond to the women in my office with profanity and attitude. They also over billed us. One billing issue basically came down to them not having the right size uniforms. So one employee had half of his uniforms but we were charged for all of them for about 9 weeks. To date we still never received the uniforms or credits that we were promised. All of these problems (any many more) were brought to the attention of their management many times. We were either promised a resolution only to have them not deliver, promised a meeting to discuss issues only to be stood up on 5 separate occasions, or told "if you're not happy then just cancel and you can buy out your contract". My expectations weren't all that high when we started the contract. I figured I would order uniforms for my employees, the uniforms would come in, I would pay the bills, and they would keep my employees looking clean. Apparently what really happens is I just pay, pay some more, my female employees get harassed and sworn at by their drivers, and when I get uniforms back from cleaning they're filthy. I just think there are many other choices out there for uniform service, beware of this one....